July 26th, 2006
Public Service Announcement: Have you ever tried calling your local phone or cable company and found yourself screaming at some VoiceXML program? Or, in my case, aggravated beyond words because of an airline’s incompetence (that would be United Airlines’ losing my luggage for an entire week). Well, thanks to Galley friend M.R., we may have found a way out. It seems M.R. has stumbled upon this useful link that provides the key to accessing “human customer service” for over a hundred major companies. For example, stuck on the phone with a computer over at Comcast? “Press * at each prompt. Ignore invalid response.” United Airlines? “Say ‘Agent,’ then ‘Domestic’ or ‘International’ as appropriate.”
This may be the biggest breakthrough since the Allies decoded Enigma.
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